01Merchant portal
The shop
Create delivery orders, run your online store, manage stock across branches and follow every driver on a live map.
Delivery and commerce platform · Kuwait
Every shop, driver and doorstep. Delivered.
Tadalal gives Kuwaiti merchants a storefront, a checkout and a driver fleet in one place. Take the order, get it picked up, and follow it to the customer’s door on a live map.
Cash on delivery and KNETArabic and EnglishAll six governorates
ORDER #GL-48213
On the way to Salmiya
12 min
PlacedAssignedPicked upDelivered
Pickup confirmedDelivery fee debited from wallet
One platform. Three links in every delivery.
The links in our mark are the shop, the driver and the customer. Each one gets its own tool, and all three see the same order, updated live.
02Driver app
The driver
Drivers receive nearby orders, confirm pickup, navigate the route and close each delivery from their phone.
03Customer
The doorstep
Customers order from your storefront, pay by KNET or cash, and see their driver approaching in real time.
For merchants
Sell online and deliver from the same dashboard.
Everything a restaurant or retail shop needs to run delivery in Kuwait, without stitching together five different services.
Automatic dispatch
The nearest available driver is assigned the moment an order is ready, within each driver’s daily and simultaneous limits.
Live tracking
Watch every active driver and order on one map, from assignment through pickup to delivery.
Online storefront
Six ready themes, your logo and colours, your own domain. Publish, and roll back any release.
COD and KNET checkout
Take cash on delivery or card payments through KNET, with the cart and stock held safely until payment is confirmed.
Inventory that stays true
Stock is reserved at checkout and leaves the shelf only when the driver picks up. Every change is logged.
Batch deliveries
Group ready e-commerce orders into one route so a single driver covers several stops.
Delivery wallet
Prepay delivery fees with KNET. Each fee is debited once, at pickup, with a clear receipt.
Finance and reports
Settlements, withdrawals to your bank account, customer lists and order reports in one place.
From order to doorstep in four steps.
01
The order comes in
From your storefront, the merchant portal or your own system through the API.
02
A driver is assigned
Tadalal matches the order to an available driver nearby, or you assign one yourself.
03
Pickup is confirmed
The driver collects from your branch. Stock is updated and the delivery fee is debited.
04
Delivered and settled
The customer receives the order, the driver closes it, and cash or card is settled to you.
Restaurants and cafés
Hot food leaves the kitchen the moment it is ready.
Orders dispatch immediately. A driver is auto-assigned as soon as the order is placed or the KNET payment is verified.
Menus with categories, modifiers and add-onsBranch opening hours and daypartsPreparation time on every itemFeatured dishes and meal offers
Retail and e-commerce
Pack at your pace. Ship in one batch.
Orders wait until you mark them ready. Group them into a batch and one driver takes the whole route, stop by stop.
Products with variants, SKUs and extrasCounted stock per branch, reserved at checkoutLow-stock alerts and sold-out hidingReturns with the option to restock
Website builder
Your own store, live in an afternoon.
Pick a theme, add your logo and colours, and publish to your own domain. Every release is saved, so you can roll back with one click.
9:41Tadalal
Online · accepting orders
New order nearby
PickupFreshbowl · Salmiya
Deliver toBlock 10, Street 4 · Salmiya
Your earningKWD 1.250
Accept order
For drivers
Drive on your schedule. Get paid for every drop.
The Tadalal driver app sends you nearby orders, gives you turn-by-turn directions and keeps a clear record of what you earned today.
Orders near youNew requests arrive with sound alerts, pickup location and delivery address.
Built-in navigationRoutes to the branch and to the customer, without switching apps.
Multi-stop routesTake a batch of orders and follow the stops in the order given.
Daily earningsSee completed deliveries and earnings for the day at a glance.
Merchant API
Already have a website? Send us the order.
Create deliveries from your own site or POS with a single request. API orders get the same pricing, wallet checks and auto-assignment as orders placed in the portal.
Idempotency keys stop duplicate orders on retryA stable set of nine public order statusesKeys are hashed, and revoking one takes effect immediately
Read the API guide
POST /api/v1/orders
Authorization: Bearer gl_live_••••
Idempotency-Key: 7f3c-order-1042
{
"external_ref": "WEB-1042",
"pickup_branch": "salmiya-01",
"customer": { "name": "Fatima", "phone": "+965…" },
"goods_total": 12.500,
"payment": "cod"
}
→ 201 { "status": "pending", "tracking_url": "…" }
Delivering across all six governorates.
Capitalالعاصمة
Hawalliحولي
Farwaniyaالفروانية
Ahmadiالأحمدي
Jahraالجهراء
Mubarak Al-Kabeerمبارك الكبير
Questions merchants ask us.
Something else? Talk to our team.
Delivery pricing is set per zone. You see the fee before you confirm each order, and it is taken from your prepaid delivery wallet only once the driver confirms pickup.
Top up your Tadalal delivery wallet with KNET from the merchant portal. Every debit and top-up appears in your transaction history with a printable receipt.
Yes. Your storefront checkout offers cash on delivery and KNET. Cash collected by drivers is recorded against each order and settled to your account.
No. You can publish a Tadalal storefront with one of six themes, connect your own domain, and take orders the same day. If you already have a site, use the Merchant API instead.
Storefronts, the driver app and the portals all support Arabic with a full right-to-left layout, as well as English.
Yes. Add each branch with its own location, opening hours and stock. Orders are picked up from the branch you choose, and you can follow every driver on one map.
Your next order could be out the door today.
Register your business, top up your delivery wallet and create your first order. Our team will help you set up branches and pricing.